Radiometrix

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RFMDBy CarlisleITWith Holy Stone

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Release 4 of Distributed Call Center introduces a new agent desktop client, Open@gent, which supports POTS, ISDN, and PBX interfaces. Data flows between Open@gent desktops and PhoneServers using TCP/IP, allowing companies to makeuse of existing data networks and intranets.

IP connectivity, of course, is radically cheaper thanconventional leased lines. And SMED hopes to reduce costs further by using Cisco’s G.723.1 compression to improve bandwidth usage. Gary Laxdal tells us that recent tests, running over Telis’ IP services, are producing satisfactory voice quality as low as 5.3 kbps.

The Godfather architecture captures all of the benefits of a hierarchical design with two levels of hierarchy: the Segment Switch Matrix (SSM) interconnects four Superblocks into a 128-macrocell grouping called a Segment; the Global Switch Matrix (GSM) interconnects these segments.

H.263 is the video codec introduced with H.324, the ITUrecommendation Multimedia Terminal for Low Bitrate VisualTelephone Services Over the GSTN”. H.324 is a comprehensive,flexible umbrella recommendation covered in detail elsewhere inthis report. H.324 is for videoconferencing over the analog phonenetwork (POTS). While video is an option under H.324, any terminalsupporting video must support both H.263 and H.261.

WAGO

BACC45FM14-3S10_Datasheet PDF

IXYS Integrated Circuits Division / LittelfuseBy Aim DynamicsWith Altech Corporation

IP connectivity, of course, is radically cheaper thanconventional leased lines. And SMED hopes to reduce costs further by using Cisco’s G.723.1 compression to improve bandwidth usage. Gary Laxdal tells us that recent tests, running over Telis’ IP services, are producing satisfactory voice quality as low as 5.3 kbps.

The Godfather architecture captures all of the benefits of a hierarchical design with two levels of hierarchy: the Segment Switch Matrix (SSM) interconnects four Superblocks into a 128-macrocell grouping called a Segment; the Global Switch Matrix (GSM) interconnects these segments.

The Godfather architecture captures all of the benefits of a hierarchical design with two levels of hierarchy: the Segment Switch Matrix (SSM) interconnects four Superblocks into a 128-macrocell grouping called a Segment; the Global Switch Matrix (GSM) interconnects these segments.

H.263 is the video codec introduced with H.324, the ITUrecommendation Multimedia Terminal for Low Bitrate VisualTelephone Services Over the GSTN”. H.324 is a comprehensive,flexible umbrella recommendation covered in detail elsewhere inthis report. H.324 is for videoconferencing over the analog phonenetwork (POTS). While video is an option under H.324, any terminalsupporting video must support both H.263 and H.261.

There are 110 agents at the center who answer about 1.6 million calls per year. Charter usesTeknekron Infoswitch’s (Fort Worth, TX)AutoQuality to silently monitor a random sample of 1,000 calls (that is, between 10 and 12 calls per agent) each month. Supervisors can dial in from their homes or offices to evaluate callsand discuss the results with agents. Sievers says that the center currently uses the system only to record voice conversations. For phone calls, agents at the center earn an average score of 3.2 out of a possible 4.0. The company plans to start monitoring agents’ screens this fall.

CT Labs tested both failure modes: unplugging the power cable of each unit, then measuring how long the unit took to return to service; and unplugging the 10Base-T network connection for 30 seconds, then restoring the connection and monitoring how long it took to reestablish communication with the other gateway. Results are found in Table 7 (page108).

Seeed

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ODUBy TransphormWith Quest Technology International

H.263 is the video codec introduced with H.324, the ITUrecommendation Multimedia Terminal for Low Bitrate VisualTelephone Services Over the GSTN”. H.324 is a comprehensive,flexible umbrella recommendation covered in detail elsewhere inthis report. H.324 is for videoconferencing over the analog phonenetwork (POTS). While video is an option under H.324, any terminalsupporting video must support both H.263 and H.261.

There are 110 agents at the center who answer about 1.6 million calls per year. Charter usesTeknekron Infoswitch’s (Fort Worth, TX)AutoQuality to silently monitor a random sample of 1,000 calls (that is, between 10 and 12 calls per agent) each month. Supervisors can dial in from their homes or offices to evaluate callsand discuss the results with agents. Sievers says that the center currently uses the system only to record voice conversations. For phone calls, agents at the center earn an average score of 3.2 out of a possible 4.0. The company plans to start monitoring agents’ screens this fall.

CT Labs tested both failure modes: unplugging the power cable of each unit, then measuring how long the unit took to return to service; and unplugging the 10Base-T network connection for 30 seconds, then restoring the connection and monitoring how long it took to reestablish communication with the other gateway. Results are found in Table 7 (page108).

Duvall, Wash.–Jan. 17, 1998–Accolade Design Automation, Inc. announced special bundled pricing for its PeakVHDL Pro+Vital and PeakFPGA Synthesis products. The combined package, which includes support for a broad range of FPGA devices, is priced at under $5,000, and includes PeakVHDL Pro+Vital Simulator ($18,000 list price), PeakFPGA Synthesis ($4,500 list price), one-year maintenance ($1,272), andVHDL Made Easy! ($60 list price). The special bundled price for all of the above, including one year of maintenance, is just 4,975.

OptConnect

DTS20F11-98PB3028_Datasheet PDF

MaxStream (Digi International)By TDK-EPCWith Unictron

There are 110 agents at the center who answer about 1.6 million calls per year. Charter usesTeknekron Infoswitch’s (Fort Worth, TX)AutoQuality to silently monitor a random sample of 1,000 calls (that is, between 10 and 12 calls per agent) each month. Supervisors can dial in from their homes or offices to evaluate callsand discuss the results with agents. Sievers says that the center currently uses the system only to record voice conversations. For phone calls, agents at the center earn an average score of 3.2 out of a possible 4.0. The company plans to start monitoring agents’ screens this fall.

CT Labs tested both failure modes: unplugging the power cable of each unit, then measuring how long the unit took to return to service; and unplugging the 10Base-T network connection for 30 seconds, then restoring the connection and monitoring how long it took to reestablish communication with the other gateway. Results are found in Table 7 (page108).

Duvall, Wash.–Jan. 17, 1998–Accolade Design Automation, Inc. announced special bundled pricing for its PeakVHDL Pro+Vital and PeakFPGA Synthesis products. The combined package, which includes support for a broad range of FPGA devices, is priced at under $5,000, and includes PeakVHDL Pro+Vital Simulator ($18,000 list price), PeakFPGA Synthesis ($4,500 list price), one-year maintenance ($1,272), andVHDL Made Easy! ($60 list price). The special bundled price for all of the above, including one year of maintenance, is just 4,975.

UMC Group Sunnyvale, CA www.umcgroup.com

Future Technology Devices International, Ltd.

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StancorBy PILZWith OSRAM Opto Semiconductors, Inc.

CT Labs tested both failure modes: unplugging the power cable of each unit, then measuring how long the unit took to return to service; and unplugging the 10Base-T network connection for 30 seconds, then restoring the connection and monitoring how long it took to reestablish communication with the other gateway. Results are found in Table 7 (page108).

Duvall, Wash.–Jan. 17, 1998–Accolade Design Automation, Inc. announced special bundled pricing for its PeakVHDL Pro+Vital and PeakFPGA Synthesis products. The combined package, which includes support for a broad range of FPGA devices, is priced at under $5,000, and includes PeakVHDL Pro+Vital Simulator ($18,000 list price), PeakFPGA Synthesis ($4,500 list price), one-year maintenance ($1,272), andVHDL Made Easy! ($60 list price). The special bundled price for all of the above, including one year of maintenance, is just 4,975.

Duvall, Wash.–Jan. 17, 1998–Accolade Design Automation, Inc. announced special bundled pricing for its PeakVHDL Pro+Vital and PeakFPGA Synthesis products. The combined package, which includes support for a broad range of FPGA devices, is priced at under $5,000, and includes PeakVHDL Pro+Vital Simulator ($18,000 list price), PeakFPGA Synthesis ($4,500 list price), one-year maintenance ($1,272), andVHDL Made Easy! ($60 list price). The special bundled price for all of the above, including one year of maintenance, is just 4,975.

UMC Group Sunnyvale, CA www.umcgroup.com

Typically, device thin servers are too thin to support eitheractive or template pages. Module, interface and acquisition thinservers can support several types of pages at once. Dynamic Webpages, which can be modified by the end-user, should not behardcoded since that would require the end-user to recompile theapplication but should rather be implemented as either active ortemplate pages.

Witness is also adding multimedia functions to this summer’s version 6. And it’s building in hooks to web servers and e-mail ACDs to record and retrieve non-voice interactions, also by business rules. The idea is for a Witness-equipped call center to search by customer ID and get service calls, web chats, e-mails, faxes, and eveninteractions like IVR and dynamic HTML. *

Desco

REL12K5_Datasheet PDF

UMC Group Sunnyvale, CA www.umcgroup.com

Typically, device thin servers are too thin to support eitheractive or template pages. Module, interface and acquisition thinservers can support several types of pages at once. Dynamic Webpages, which can be modified by the end-user, should not behardcoded since that would require the end-user to recompile theapplication but should rather be implemented as either active ortemplate pages.

Witness is also adding multimedia functions to this summer’s version 6. And it’s building in hooks to web servers and e-mail ACDs to record and retrieve non-voice interactions, also by business rules. The idea is for a Witness-equipped call center to search by customer ID and get service calls, web chats, e-mails, faxes, and eveninteractions like IVR and dynamic HTML. *

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Vishay Precision Group

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Siemens Semiconductor

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